1. Who should your request go to?
- If you are a Qungry customer (restaurant): You can ask us to delete your account and all your restaurant's data (see section 2).
- If you work for a restaurant: To have your user account deleted, first contact your restaurant's manager; they can delete your user in the panel. If that doesn't resolve it, write to us and we will pass it on to the restaurant.
- If you are a restaurant's guest (you placed an order, made a reservation or wrote a review): The restaurant is the data controller for this data. Send your request directly to the restaurant; its contact details are on the ordering site and the receipt. If you write to us, we will forward your request to the restaurant concerned. If you have a customer account on the ordering site, you can also make a request under My account › Delete my account; the restaurant reviews your request and tells you the outcome by email.
2. How to make a request
Restaurants: On the Data and privacy page in the panel, first use "Download as ZIP" to get a copy of all your data, then "Send deletion request" to ask for your account to be deleted (confirmed with your password; only visible to the subscription manager). The Qungry team reviews the request; once approved, your account is closed, your subscription is not renewed, your saved card is deleted and your data is permanently deleted after 30 days. You can stop the deletion by writing to us within this period.
If you cannot access the panel or have another request, write to moc.yrgnuq@ofni from the email address registered on your account with the following information:
- Business name and licence key or panel address (for restaurants),
- What you want deleted (the whole account, a specific user, specific information),
- Whether you would like a copy of your data first.
For your security we verify your identity. We complete your request and let you know within one month at the latest.
3. What happens when data is deleted?
- Data is deleted from the live system; copies in backups are deleted within the normal backup cycle, at the latest after 30 days.
- Records subject to a legal retention obligation (e.g. issued invoices) are kept only for that obligation and for its duration.
- Deletion cannot be undone. When your deletion request is approved, your subscription ends automatically.
Records that are not deleted and retention periods
- The restaurant's orders, payments, receipts, till and end-of-day records: 6 years as accounting and tax records. When a guest is deleted, their name, phone and address are removed from these records and the record stays anonymous.
- Qungry subscription payments and invoices: 6 years, even if the restaurant account is deleted.
- Agreement acceptance records and the deletion requests themselves: 6 years after the agreement ends (as evidence in case of disputes).
- A guest with an open account (credit) balance: cannot be deleted until the balance is settled.